Owner’s Rep. & GM, Asset Management Millennium Biltmore Los Angeles, Biltmore Tower & Court, Mr Jimmy Wu is one cool dude.
Whenever I am in LA, I stay at his hotel, which I regard as my second home and that is no exaggeration.
Wise eyes and warm hands, these are two phrases which best describe him, for he does not give a formal handshake, instead he extends two hands which emit genuine warmth and abundant energy.
Recently I paid tribute to the staff led by Martijn Sax General Manager at the downtown Los Angeles Millennium Biltmore, by surprising him with an impromptu singing telegram in the great hallway surrounded by the “ten thousand angels” embedded in it’s architecture.
Shortly thereafter, Jimmy presented Martijn with a certificate of excellence for his flawless customer service skills.
From the Doormen, led by Leo Calderon, to the cafe staff and even the lady who cleans my room, no finer and more friendly folk can be found.
After my most recent visit I received the following email from Jimmy..
Dear Alan,
Hope you have arrived home safe. There is no place safer and comfort more than Home.
Please be mindful that Biltmore hotel is your second home outside San Diego.
It was indeed great pleasure of officially meeting you in person this morning, although it was too short and brief to have enjoyed coffee, but I already feel and sense full of vibes and energy around you.
Life is too short, we are living in the right moment that leads one to meet right person. I believe and feel you are the right person, and a purposeful person for me to know.
I would invite you to enjoy Chinese food with me in town soon.
Have a great and safe long holiday weekend.
Sincerely,
Jimmy Wu
Owner’s Rep. & GM, Asset Management
Millennium Biltmore Los Angeles, Biltmore Tower & Court.
Before I met Jimmy, I had been making promotional videos which documented the impeccable service I have experienced from one and all.
To add further delight, Netflix is using the hotel to shoot some movies for the next few months, which all the more adds excitement to the experience.
At any moment, you may spot many famous actors, writers and directors of the great films they produce, which in turn is like being in a movie inside of another movie, (totally cool).
Al Graham.
Editor: Coronado Clarion
